Questions? We’ve probably already answered it below.
Everything you need to know about orders, shipping, returns, and your account — all in one place.
Orders
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and link. You can also view live tracking anytime from the “My Orders” section of your account.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact our support team right away and we’ll do our best to update or cancel it. Once an order has shipped, it can no longer be modified.
What if an item in my order is out of stock?
We’ll notify you by email if an item becomes unavailable after you order, and issue a full refund for that item automatically — no action needed on your end.
Shipping
How long does shipping take?
Standard shipping typically takes 4–7 business days within the U.S. Expedited options are available at checkout for faster delivery.
Do you ship internationally?
Currently we ship exclusively within the United States. We’re working on expanding to more countries in the near future.
Why is my tracking not updating?
Tracking information can occasionally take 24–48 hours to update after a package changes hands between carriers. If it’s been longer, reach out and we’ll investigate right away.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery on most items, as long as they’re unused and in original packaging. Visit our Return & Refund Policy page for full details.
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 5–7 business days back to your original payment method.
Do I have to pay for return shipping?
Return shipping is free for most items using our prepaid label. Some exceptions may apply and will be noted during the return process.
Account
Do I need an account to place an order?
No — you’re welcome to check out as a guest. Creating an account just makes it easier to track orders and save your details for next time.
How do I reset my password?
Click “Forgot Password” on the sign-in page and we’ll send a secure reset link to your email address.
Payment
What payment methods do you accept?
We accept all major credit and debit cards, along with popular digital wallets available at checkout.
Is my payment information secure?
Yes — all transactions are processed through SSL-encrypted checkout, and we never store your full card details on our servers.
Still have a question?
Our support team is real people, ready to help — not scripts.